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Terms and Conditions


This website and application are operated by Yaboow General Trading and Contracting Company, referred to as "we," "us," and "our" throughout the mentioned website and application. Yaboow General Trading and Contracting Company provides this website, including its information, tools, and services, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website and application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Section One - Online Store Terms

Your acceptance of these Terms of Service constitutes acknowledgment that you are at least the age of majority in your country or region of residence, or that you are a legal adult in your country or region of residence and that you allow minors for whom you are responsible to use this website.

You may not use our products for any illegal or unauthorized purpose, and in using the Service, you agree not to violate any laws in your jurisdiction (including but not limited to copyright laws).

Any violation or breach of any of the terms will result in immediate termination of your services.


Section Two - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve

(a) transmissions over various networks;

(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Section Three - Accuracy, Completeness, and Timeliness of Information

We disclaim responsibility if the information available on this website or application is not accurate, complete, or current; the materials available on the mentioned website are provided for general information only and should not be relied upon or used solely as the basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the materials on this website is at your own risk.

This website and application may contain certain historical information that is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this website and application at any time, but we do not have an obligation to update any information on our website or application. You acknowledge that it is your responsibility to monitor changes to our website.


Section Four - Modifications to the Service and Prices

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.


Section Five - Products or Services (Where and/or if Applicable)

Some products or services may be available exclusively online through the website and application. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store, but we cannot guarantee the accuracy of the color displayed on your computer monitor or mobile device that you use to place the order.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website and application is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


Section Six - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and contact numbers, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.


Section Seven - User Comments, Feedback, and Other Submissions

If you send, at our request, certain specific submissions (such as contest entries) or if you send without a request from us, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or through our social media platforms, collectively referred to as "Comments," you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use in any medium any Comments that you send to us. We are not and shall not be under

(1) any obligation of confidentiality regarding any Comments.

(2) to pay compensation for any Comments.

(3) or to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.


Section Eight - Personal Information

The personal information you provide through the store and the application is subject to our adopted Privacy Policy. Please refer to our mentioned policy.


Section Nine - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or within the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.


Section Ten - Returns, Refunds, and Exchanges

A - Our general policy governing the aforementioned is confined to a period lasting 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

B - For an order or item to be eligible for a return, it must be unused and in the same condition that you received it. It must also be in the original packaging or cover as when purchased or received. In the event that a customer wishes to return part of an order or purchases, the entire contents of the order are returned, not just a portion of it, within the specified period, which does not exceed 15 days from the date the customer receives the order.

C - On the other hand, several types of goods are exempt from being returned, including perishable goods such as fresh food, canned food, bakery products, underwear, men's innerwear, all children's clothing and accessories, health and personal care items.

D - Exchange and return policy  

•The purchase invoice must be available when exchanging or returning  

•The exchange and return process is done by contacting customer service  

•Please note that the warranty period does not include damage resulting from misuse, breakage, or exposure of the product to any materials that may cause damage to it.  

•Yaboow guarantees all products sold if there is a defect or manufacturing defect  

•The customer has the right to exchange or return the product provided that the product is in its original condition with all attached accessories and the purchase invoice.    

•The customer can benefit from the warranty period of up to 15 days maximum

E - Refund of Monetary Amounts or Order Value.

Yaboow Company is keen to refund the value of your purchases or your order in case you wish to cancel or return the order that has been paid in advance by any of the approved payment methods, whether by credit cards or cash on delivery. The following conditions apply to this clause:

1. If the customer wishes to return the order without any declared reason or error on our part, a discount on the delivery fee (round trip) applies, and the delivery fee is calculated based on an estimate and within the time frame executed for the customer's order.

2. The amount paid is refunded considering the type of payment made by the customer when executing the order from our website or our application. For example, payment by credit card refunds the amount to the customer's bank account within the mentioned period, payment by cash on delivery is refunded in cash within the same period mentioned above.

3. If the customer wishes to return the order under any condition or condition from the return conditions mentioned in paragraph ten, subparagraph (B), and unintentionally by us, the delivery fee will not be deducted on the round trip, and the order value will be returned in full without any condition or restriction within the specified period of 14 days from the date of delivery of the order to the customer.

4. The currencies used in returning the order value are the same currencies mentioned on the website or the application, and we cannot refund the order value in currencies not approved by us.


Section Eleven - Disclaimer of Warranties; Limitation of Liability

We do not warrant or guarantee that your use of our service will be uninterrupted, timely, or error-free. 

You expressly agree that your use of the service or your inability to use it is at your sole risk and responsibility. The service and all products and services available to you through the service are provided "as is" and "as available" for your personal use, without any representations or warranties of any kind, whether express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, ownership rights, and non-infringement.

Under no circumstances shall Yaboow Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any loss, damage, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, loss of profits, revenue loss, savings loss, data loss, replacement costs, or any similar damages, whether arising from contract, negligence (including negligence), strict liability, or otherwise. These damages may arise from your use of any services or products obtained through the use of the service or due to any other complaint related to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if advised of the possibility of such damages.


Section Twelve - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be severed from these Terms of Service, without affecting the validity and enforceability of any remaining provisions.


Section Thirteen - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service shall apply unless terminated by you or us and until such termination. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you stop using our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also reserve the right to terminate this agreement at any time without notice, and you will remain responsible for all amounts due up to the date of termination, and/or accordingly may deny you access to our services (or any part thereof).


Section Fourteen - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms of Service).

No ambiguities in these Terms of Service shall be interpreted against the drafting party.


Section Fifteen - Applicable Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Yaboow General Trading and Contracting Company - Hawally - Block 4.


Section Sixteen - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Section Seventeen - Contact Information

Questions about the Terms of Service should be sent to us at [email protected].


Section Eighteen - Ordering and Delivery

When you place an order on the Yaboow Online store or app, we will send you an acknowledgment of your order via email specifying what you have ordered. This does not constitute confirmation of the order or acceptance by us.

There is a minimum order value, which may change from time to time. In addition to the price of the goods, you are also required to pay delivery charges as stated at the time of payment.

If fulfilling your order requires using products that differ in weight, size, dimension, or shape from what you ordered, you will only be charged based on the weight, size, dimension, and shape that were actually delivered.

You can cancel or modify your order at any time by contacting Yaboow's customer support unit. However, changes or cancellations of orders are subject to restrictions due to shipping and delivery times. Changes or cancellations must be made for orders scheduled for delivery the next day before the order dispatch deadline.

Yaboow Company may issue refunds under certain circumstances. If you are not satisfied with your order, please contact Yaboow’s customer support unit.

Regardless of the above, all refunded amounts will be subject to our financial return policies.




We aim to deliver your purchases within the delivery timeframe you specified when placing your order, and we guarantee that the order will reach you according to the estimated time of delivery provided by the shipping company delivering Yaboow’s orders within 72 hours from the date and time the order is completed. However, this period may vary in cases where the requested products require preparation time exceeding 72 hours. Therefore, we strive to deliver your order as quickly as possible, bearing in mind that the aforementioned period is subject to change depending on the items requested within the order.

We can only deliver orders to the address stored in your address book in your Yaboow online shopping account.


Pricing and Substitution

The prices of goods at Yaboow and Yaboow Online stores will be identical to the prices of the store that prepares and delivers the goods. If the price of the item changes between the time you place your order and the day your order is prepared for delivery, you will be charged the latter price. If you have opted for alternatives for your order, and this substitution has been made, you will be charged based on the price of the alternative item regardless of the price difference - whether higher or lower - between the alternative item and the originally specified one before substitution (according to Yaboow’s discretion). Please note that due to differences in distribution, regional competition, and other factors, prices may vary between stores, so the prices you see online will not match all stores, but only the store where your order is prepared. Yaboow’s market prices do not match prices from other online or physical stores except one, where items are selected, prepared, and sold. Items sold by weight, clearly marked as "sold by the kilogram," are selected, priced, and sold in weights of 1 kg as needed.